Background
The scale of the problem
8M
Square feet of custom outdoor mapping environment covering downtown Austin's pedestrian zones
82
Bus stops integrated into the live transit navigation system across the downtown area
2
Major rail stations covered — Crestview (108,980 sq ft) and Downtown Station (182,660 sq ft)

The Austin CapMetro deployment was designed to demonstrate something genuinely new: city-scale wayfinding that combines indoor transit station navigation with a detailed, proprietary mapping layer of the surrounding urban landscape. The result is a system that enables users to move independently and efficiently between bus stops, rail stations, and key urban destinations across a complex and evolving downtown environment.

Austin's downtown area presents navigation challenges that standard digital mapping tools address poorly. Dense pedestrian infrastructure, a rapidly changing built environment, and complex multimodal connectivity between bus and rail create exactly the conditions where Waymap's infrastructure-free, precision navigation adds most value.

Objectives

The primary objective was to demonstrate Waymap's capacity to manage city-scale wayfinding. The project also aimed to reduce dependency on static signage, improve passenger confidence across transit spaces, and deliver real-time journey planning updates through integration with live CapMetro transit data. Although accessibility was not the primary focus of this deployment, Waymap's step-free routing and personalised navigation settings were naturally incorporated — supporting CapMetro's broader goal of creating a more inclusive transit network.

"Children's Hospital in Edinburgh is beautiful. It's new. But it's just not simple to find your way around. It wasn't great for families when they were arriving at a time where it's stressful and they're anxious. And if doctors and nurses are spending all their time guiding people around, then we can't do the stuff that we need to do."
Dr Olivia Swann, Paediatric Infectious Diseases Consultant, NHS Lothian — Healthcare Brew, 3 March 2026
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Deployment

The deployment combined indoor navigation across Crestview Station and Downtown Station with a custom outdoor mapping environment built using proprietary datasets provided by CapMetro. This outdoor layer covered approximately 8 million square feet of Austin's downtown pedestrian zones — an area previously underserved by traditional digital wayfinding tools.

Live transit data

Full integration with live CapMetro transit data allowed users to receive up-to-the-minute updates on arrival times, service changes, and platform details. This real-time layer significantly improved both travel efficiency and user satisfaction — particularly for users navigating multimodal journeys between bus stops and rail stations.

Operational insights

CapMetro's internal teams benefited from the operational insights generated by usage data during the deployment, supporting future planning for transport and pedestrian flow management — demonstrating the value of a city-scale navigation platform beyond the end-user experience.

Outcomes

The CapMetro deployment demonstrated Waymap's capacity to deliver complex, scalable, and reliable wayfinding across a large geographic area — integrating seamlessly with live public transport infrastructure. Users reported increased confidence in their ability to plan journeys and adapt to service changes in real time, aided by the live transit data integration.

Verified indicators at time of publication
Table 1. Verified deployment indicators, CapMetro, Austin
Indicator
Value
Rail stations covered
2 (Crestview: approx. 110,000 sq ft; Downtown: approx. 185,000 sq ft)
Bus stops integrated
82
Live transit data integration
Yes — real-time arrival times, service changes, platform details
Additional hardware installed
None
References
  1. Waymap internal deployment data — CapMetro Austin.
  2. Capital Metropolitan Transportation Authority (CapMetro). capmetro.org